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FAQ

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GENERAL INQUIRIES
studio@youweretheretoo.com
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1・SHIPPING

BARCELONA NEIGHBORS・Framed / Unframed ↓
・Delivered personally within 24 business hours.
SPAIN・Framed / Unframed ↓
・Complimentary shipping within 1-2 working days.

EU・Framed ↓
・300 x 400 x 7mm → +50€ within 3-5 working days.
・400 x 500 x 7mm → +50€ within 3-5 working days.
・600 x 700 x 7mm → +80€ within 3-5 working days.

EU・Unframed ↓
・300 x 400 x 4mm → +20€ within 3-5 working days.
・400 x 500 x 4mm → +20€ within 3-5 working days.
・600 x 700 x 4mm → +40€ within 3-5 working days.


EU countries where we deliver
Austria・Belgium・Czech Republic・Denmark
Finland・France・Germany・Greece・Hungary
Ireland・Italy・Liechtenstein・Luxembourg
Monaco・Netherlands・Poland・Portugal
Slovak Republic・Slovenia・Sweden・UK


Rest of the world
Please send us the name of the piece/s you are interested in, state your delivery location and method of payment you would prefer to order@youweretheretoo.com.
Add any concerns or inquiries you might have so we can offer personalized advice on the matter. As soon as we receive your request, we will get back to you shortly!


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2・PAYMENT

EXTRA SECURE PAYMENT METHODS

Our order process is very simple
YWTT accepts payments via PayPal, credit and debit cards, and bank transfers.
PayPal is a popular ultra safe and easy payment method, which does not reveal any personal finance information to us at any moment of the purchasing process.
In the case you prefer the payment by bank transfer option, no additional charges may be adjudicated to us, being the user in charge of affording all extra costs.
In both cases will send you an email confirming your purchase within 48 business hours of receiving the payment, with all detailed info regarding the order, delivery handling, tracking info and package contents.


PayPal transfer to
order@youweretheretoo.com

Credit and debit cards via PayPal
If you don’t have a PayPal account you will be able to use this payment gateway also.
You will have to select the ‘Pay without a PayPal account’ option and follow the process.
Is super easy!

Bank transfer to account no.
ES1501822458140201641371
Remember you will have to email us the name of the piece/s you are interested in and all your delivery information to order@youweretheretoo.com.
You will be able to add any concerns or inquiries you might have so we can offer personalized advice!


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3・FRAMING

Our pieces are carefully hand-framed with rice paper tape and glass. We like to think that presentation and framing of an artwork becomes part of the artwork itself.

With that in mind, when choosing the UNFRAMED option, here are some suggestions for how you might choose to frame your piece.
We hope you find them helpful.


1・The piece will come assembled with the original mount,
as it is for us an essential element of the artwork.

2・The unframed piece has a thickness of 4mm,
a detail you’ll have to consider when choosing your frame.

3・To complement your artwork, we recommend a simple, thin frame
in a colour that is close in tone to the rice paper used for the original piece.


Please email us any concerns or inquiries you might have to order@youweretheretoo.com so we can offer personalized advice on the matter.


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4・PRODUCT CARE & HANDCRAFT PRODUCTION

Each You Were There Too piece is handcrafted and requires delicate handling.

When your artwork arrives please check it and store it carefully at home to protect the piece until it is ready to be framed, or installed.

The production of all You Were There Too pieces is 100% made as individual pieces by hand.
Due to this manual production process, small irregularities that can present themselves in the product shouldn’t be seen as defects but something that makes each piece unique.


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5・COMMISSIONED WORK

Commissioned work is WELCOME
If interested please send us your inquiry or ideas to studio@youweretheretoo.com and we will get back to you very soon
☺︎


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