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TERMS & CONDITIONS

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TERMS & CONDITIONS
Last update: [January 2020]

We inform you that our website youweretheretoo.com (the ‘Website‘) is operated by You Were There Too Studio (hereinafter, ‘You Were There Too‘, ‘YWTT‘, ‘we‘, ‘us‘ or ‘our‘), registered office at Barcelona, Carrer del Palau, 4. 08002. You may obtain further information on YWTT by sending an email to the following email address studio@youweretheretoo.com.


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ACCESSING OUR WEBSITE


Access to our Website is permitted on a temporary basis. We update our Website regularly and so may change the content at any time without notice to You. We reserve the right to withdraw, vary or suspend the service at any time without notice.
You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through Your internet connection are aware of these Terms.
Please note that use of our Website is subject to Your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that Your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
You agree not to use the Website for fraudulent purposes, and not to perform any conduct that may damage the image, interests and rights of You Were There Too or third parties. You also agree not to take any action in order to damage, disable or overburden the Website, or hinder, in any way, the normal use and operation.
We inform You that in the event of breach of the contents of this Terms and Conditions or of the Privacy Policy, we reserve the right to limit, suspend or terminate Your access to the Website, taking any technical measures necessary for that purpose.


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ORDERS


Orders in You Were There Too are only admisible under request. Once you have submitted a purchase request for your particular order, we will contact you to inform you about the steps to follow.
Once you have successfully paid for your goods in You Were There Too, you will receive a confirmation with all details of your order and delivery. If we are unable to ship the product you ordered right away due to any reason You Were There Too might be experiencing, we will inform you of this in writing and you will be able to decide whether you prefer that we ship it as soon as is possible or we cancel your order without charging you for the products.


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PRICES


All prices are stated inclusive of all applicable taxes for deliveries within the European Union; and exclusive of all applicable taxes for deliveries in the rest of the world. When imposed by country of delivery, all customs duties, fees, and other import tariffs shall be borne by the customer. We invite customers to contact custom authorities in the country or area in which they have their item delivered for cost details. You Were There Too does not offer VAT refunds for orders placed online at the Website. The price applicable is the price set out next to the product in question on the website on the date of ordering. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. In these cases, if you cancel the order and you have already paid for the goods, you will receive a full refund.
Prices may be subject to change at any time and without notice.


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PAYMENT


You Were There Too accepts payments via PayPal and bank wire transfers. PayPal is a 100% safe and easy payment method, which does not reveal any bank account, credit or debit card information to You Were There Too at any moment of the purchasing process. In case of inquiries about payments, commissions, exchange rates, etc. customers should contact their provider bank. No additional charges may be adjudicated to You Were There Too, being the user in charge of affording all extra costs. You Were There Too does not receive or process any financial information of the client at any moment of the purchase. 


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DELIVERY


You Were There Too delivers its products via third party providers specifically selected for the purpose. Courier companies may vary depending on the country or area chosen by the customer in the transaction. You may find a complete list of the countries, where You Were There Too delivers, along with the correspondent shipping rates and estimated shipping times here.
You should ensure you are available at the address provided at the delivery moment. If you are not available to receive your order, someone appointed by you should receive it. Deliveries may be subject to local import duties, custom duties or taxes, which are your responsibility if your order is to be sent outside the European Union territory. You Were There Too is unable to advise you of local charges or assume any responsibility for them. You must comply with all applicable laws and regulations of the country to which the products are destined.
The usual time of delivery depends on the address of delivery and is estimated within 30 days maximum. You Were There Too makes every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. You Were There Too carries the risk and liability for damage to the goods during transport when delivering until you or someone has taken physical possession of the goods.


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WARRANTY


You Were There Too warrants its product to be free from defects in workmanship and materials at the moment of sale. Any damage or defects caused by a failure to follow the instructions which relate to this product or as the result of an accident, abuse, misuse, misapplication, product modification, improper cleaning solutions or methods, installation or assembly, exposure to weather or improper environment, lightning or other, commercial non-home use, normal wear and tear, shipping damage or loss, damage caused by the actions of anyone other than You Were There Too are expressly excluded from the warranty stated above.
Valid proof of purchase will be requested. You Were There Too does not offer the warranty to products without proof of purchase.
The production of all You Were There Too pieces is 100% made as individual pieces by hand. Due to this manual production process, small irregularities that can present themselves in the product shouldn’t be seen as defects but something that makes each piece unique. The warranty does not cover that irregularities as a result of handmade production.
May you buy our products in any of our authorized distributors, you should exercise the warranty before such distributors. You may find a complete list from our authorized retailers here.


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RETURNS


Unless the product is damaged, or order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the product is damaged, or the incorrect product was received, please email us within seven (7) days of the date your order is received at order@youweretheretoo.com and provide your name, order details, and describe the issue with your order and please attach a photograph of the damaged or incorrect product received.
If your order qualifies for a return or exchange, we will get back to you shortly.

Framed and unframed unique pieces, framed and unframed artworks, customized products and commissioned works are final sale and ineligible for return.


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RELIANCE ON INFORMATION POSTED


Whilst every effort is made to ensure accurate representation of product colors, finishes and dimensions, slight variances can sometimes occur between the photographic representation and the actual product. Also, due to differences in monitors and screen settings, we are unable to guarantee that the color you will see on your monitor will accurately reflect the true color of the product.


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INTELLECTUAL AND INDUSTRIAL PROPERTY


All intellectual and industrial property rights over all the information, images, our logo, service marks, trading names, trademarks, and other content displayed on the Website (‘Materials‘) are either owned by You Were There Too and Your use of the Website and Materials is subject to the following restrictions.
You may access, view and print out one copy of this Website and all Materials strictly in accordance with these Terms. In this regard, You may only view, print out, use, quote from and cite the Website and the Materials for Your own personal, non-commercial use and on the condition that You give appropriate acknowledgement where appropriate to us.
The use of the Website by You does not imply the assignment of any intellectual and/or industrial property right over the Website and/or the Materials. To such effects, under this Terms, it is expressly prohibited for the User, except in those events in which this is permitted by law or prior authorization has been granted by You Were There Too, to:

・Remove any copyright or other proprietary notices contained in the Materials;
・Use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
・Reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.


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LINKING TO OUR WEBSITE


You may link to any page of the Website, for non-commercial purposes provided that You do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable and no false, inaccurate or incorrect statement on the Website and/or You Were There Too will be made from the linking website. (the ‘Linker Site‘).
You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site.
If You Were There Too authorizes a link, it shall be set up on the following terms:

・The link will only connect to the home page of the Website.
・In no event will the authorization granted by You Were There Too mean that: (i) it sponsors, cooperates with, verifies or supervises the content and/or services provided through the Linker Site; or (ii) it is liable for the Linker Site content.
・The Linker Site shall be in full compliance with the Law and may never host own or third-party content that: (i) is unlawful or noxious or contravenes ethics and good customs (pornographic, violent, racist, etc.); (ii) misleads or may mislead the User to the false conception that You Were There Too subscribes for, sustains, adheres to or in any other manner supports the ideas, statements or expressions, either lawful or unlawful, of the sender; and (iii) is inappropriate or irrelevant relating to the activity of You Were There Too.

We reserve the right to withdraw linking permission at any time and without notice. In any case, in the event of breach of any of the above terms, You Were There Too shall proceed immediately and without prior notice to deactivate the link.


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PRIVACY, YOUR PERSONAL DATA AND COOKIES


The privacy of Your personal data is important to us. We can collect information from You through the data collection forms included in the Website. Please see our Privacy Policy for details on how we will process Your personal data and our use of cookies.


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OUR LIABILITY


To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take Your own precautions in this respect.
We do not accept liability for any failure to maintain the Website.
We shall not be liable, under these Terms for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages.
The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.
We shall not be liable for any loss caused as a result of Your actions or inactions based on the Materials available on this Website. However, nothing in these Terms shall affect Your statutory rights.


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CONTACT US


If You have any concerns or queries about material which appears on our Website or if You have questions about Your use of this Website or these Terms please email us at studio@youweretheretoo.com.
If You have any suggestions for improvements or additions that You would like to see on the Website please email us at studio@youweretheretoo.com. Our postal address for correspondence is Carrer del Palau, 4. 08002, Barcelona – Spain.
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